CHID Bank (Construction, Housing and Infrastructure Development Bank)
Yangon, Myanmar
Project Scope
UGBS – Myanmar successfully delivered the ISO 9001:2015 Quality Management System (QMS) Certification Project for CHID Bank. The scope included preparing the bank for full compliance with ISO standards and guiding the organization through the complete certification process.
Importantly, CHID Bank became the first bank in Myanmar to receive ISO 9001:2015 QMS certification, setting a national benchmark for quality management in the banking sector.
UGBS – Myanmar Approach
The UGBS – Myanmar team delivered end-to-end consulting and implementation support, covering every stage of the certification journey, including:
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ISO readiness assessment and gap analysis
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Consultation on ISO 9001:2015 requirements and best practices
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Documentation design and process standardization
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Coordination with internal teams and certification bodies
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Audit preparation, facilitation, and corrective action support
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Continuous advisory throughout the certification journey
Our approach ensured a structured implementation, reduced risk, and efficient transition toward international quality standards.
Results
CHID Bank successfully achieved ISO 9001:2015 Certification, becoming the first bank in Myanmar to attain this globally recognized standard, thereby strengthening its:
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Quality management framework
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Operational efficiency
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Service delivery standards
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Corporate credibility
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Regulatory readiness
The certification marked a strategic milestone in the bank’s continuous improvement journey and its leadership position in Myanmar’s banking industry.
Client Feedback
CHID Bank formally recognized UGBS – Myanmar’s contribution through an official Appreciation Letter dated 18 September 2025, issued by the Chief Executive Officer.
In the letter, CHID Bank highlighted UGBS – Myanmar’s role in consulting, advising, preparing documentation, and coordinating the certification process, stating that UGBS – Myanmar’s support played a critical role in the successful completion of the ISO certification project.
The letter further emphasized that the guidance provided enhanced the bank’s operational efficiency, service quality, and reputation, and described the certification as a shared achievement between both organizations.
The letter was signed by U Ye Htun Oo, Chief Executive Officer of CHID Bank, who expressed appreciation for UGBS – Myanmar’s professionalism, teamwork, and ongoing support, and confirmed interest in continuing collaboration.
Key Value Delivered
✅ First bank in Myanmar to achieve ISO 9001:2015 Certification
✅ Improved internal processes and governance
✅ Stronger service quality framework
✅ Recognition from top management
✅ Trusted long-term partnership
